Frequently Asked Questions - Shipping & Return Policy
How much does Shipping cost, and when will my order arrive?
Shipping is automatically calculated on the last screen of checkout (before you submit your credit card information). Wood Watches and Polish Pottery Orders should be checked out separately in order to properly calculate shipping and handling.
Shipping for Wooden Watches is as follows:
Shipping for Polish Pottery is as follows:
- For purchases shipping within the US (including Hawaii and Alaska), shipping is a flat rate of $15, regardless of the size of your order.
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Shipping to Canada is 20% of the order, with a minimum shipping charge of $19.95.
- For shipments to Hawaii, Alaska, Canada and the Virgin Islands, please add 1-2 additional business days to the processing time.
Most orders are processed and shipped within 2-3 business days via UPS Ground, and are typically in transit for approximately 5-7 business days. Orders shipped to Alaska or Hawaii ship via USPS Parcel Post Mail (the shipment is insured--and we haven't had breakage, yet!). An expedited 3-day shipping option is available by special request, but please take into consideration the processing time before shipment leaves the warehouse. To get a better idea of when your purchase may arrive with UPS Ground service, find your location on the map below:
Shipping for Polish Pottery AND Wood Watches will incur unique and separate shipping charges, as detailed above.
In the unlikely event of breakage in your pottery shipment, you must notify us within 3 days of its arrival. Your shipment is insured, and we will ask for proof of breakage.
You may return any unused pottery item if received within 30 days of the item's original shipping date. Once a return has been received and determined to be in good condition, you have the opportunity to choose from two methods of refund.#1. Receive a refund to your credit card. #2. Obtain credit toward future purchases on our website.
We regret that shipping costs to and from a customer will not be refunded, as these are real costs that cannot be taken back. Before returning an item, you must first contact us, and receive proper authorization and shipping instructions. Unauthorized returns will be denied.
Wood Watch sales are final, as watches are guaranteed to arrive in good condition, and to be represented correctly on our website. If a watch does not seem to be functioning properly upon arrival, please refer the 2-Year Warranty material that came with your purchase, and notify us immediately.
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